Last Updated: August 29, 2024

These Terms and Conditions govern all transactions with Mione Sofa Furniture Shop. By accessing or using our website or placing an order, you agree to be bound by these terms.

I. Introduction

These Terms and Conditions govern all transactions with Mione Sofa Furniture Shop.

II. Products and Services

Product Descriptions: Mione Sofa Furniture Shop offers a wide selection of sofas, armchairs, counters, chairs, tables. Detailed descriptions, including specifications, materials, and dimensions, are provided for each product on our website.

Custom Orders: We offer custom-made furniture to meet your specific needs and preferences. Contact us for a design consultation to discuss your requirements and receive a personalized quote. Custom orders typically have a longer lead time, which will be communicated during the consultation.

Availability: While we strive to maintain a wide selection of furniture, product availability is subject to change. If an item is unavailable, we will notify you and offer alternative options or a full refund.

III. Ordering and Payment

Order Process: To place an order, simply browse our website, select the desired items, and add them to your cart. You can customize certain items as per the available options. Once you've completed your selection, proceed to checkout and provide your contact information and delivery details. Review your order details carefully and confirm your purchase.

Payment Methods: We accept the following payment methods:

• Cash on Delivery (COD)

• Bank Transfer

• GCash

Down Payment Requirement: A 10% down payment of the total product price is required for:

• Large Orders: Orders costing 10,000 PHP or above. This down payment helps us secure the necessary materials and resources to fulfill your order efficiently.

• Deliveries to Afar Areas: Deliveries to locations 70km or further from our main delivery hub. This down payment helps us manage the financial risks associated with long-distance deliveries, ensuring we can cover transportation costs and potential delays.

• Customized Orders: Custom-made furniture pieces require specialized materials and production processes. This down payment helps us secure the necessary resources and ensure the smooth completion of your unique piece.

Order Confirmation: You will receive an order confirmation email with details about your order, estimated delivery time, and any applicable down payment requirements.

IV. Delivery

Delivery Carrier: We use Lalamove as our primary delivery carrier.

Delivery Areas: We currently deliver to Metro Manila and select areas in Cavite, Bulacan, Laguna, and Rizal. A map of our delivery areas is available on our website and social media pages.

Delivery Fees: A fixed delivery rate applies to all orders. Payment options include Cash on Delivery (COD) and GCash.

• ₱200: Marikina

• ₱300: Antipolo, Angono, Binangonan, Cainta, Rodriguez, San Mateo, Taytay

• ₱400: Metro Manila

• ₱500: Baras, Cardona, Morong, Tanay, Teresa

• ₱600:

  • BULACAN: Malolos, Meycauayan, San Jose Del Monte, Angat, Balagtas, Baliuag, Bocaue, Bulakan, Bustos, Calumpit, Doña Remedios Trinidad, Guiguinto, Hagonoy, Marilao, Norzagaray, Obando, Pandi, Paombong, Plaridel, Pulilan,

  • CAVITE: Cavite City, Kawit, Noveleta, Rosario, Bacoor, Imus, Dasmariñas, Carmona, *Silang General Mariano Alvarez, General Trias, Tanza, Trece Martires

  • LAGUNA: Biñan, Cabuyao, Calamba, San Pedro, Santa Rosa

Delivery Schedule: Orders will be delivered within 1-3 days from the day of ordering. You will receive a tracking link to monitor the progress of your delivery.

Delivery Instructions: Please ensure you provide accurate and complete delivery instructions, including a clear address, contact number, and any access requirements for delivery personnel.

Inspection: Upon receiving your delivery, please inspect the furniture for any damage. If you notice any issues, please report them immediately to our customer service team.

V. Warranty and Returns

Warranty Period: All furniture purchased from Mione Sofa Furniture Shop is covered by a 1-month warranty from the date of purchase, protecting against defects in materials and workmanship.

Warranty Coverage: The warranty covers defects in materials and workmanship, excluding damage due to misuse, neglect, or normal wear and tear.

Replacement Policy: Customers can request a replacement for defective or damaged furniture within 7 days of receiving their order at no additional cost.

Return Policy:

• Return Defects: Defective items can be returned at no additional cost to the customer. Mione Sofa Furniture Shop will cover return shipping costs.

• Misinterpreted Items: Misinterpreted items can be returned, with delivery costs shared between the seller and the customer.

• Minor Defects: Minor defects include small scratches, minor color variations, slight imperfections in stitching, and small holes. Items with minor defects cannot be returned, but customers will receive a 5% refund of the item cost.

• Missing or Lost Items: In cases of missing or lost items, customers are not required to return the package. The missing items will be redelivered within 7 days.

Exclusions: The warranty and return policy do not cover damage due to misuse or neglect, normal wear and tear, custom-made furniture, or clearance items.

VI. Customer Responsibilities

Accurate Information: Please ensure that you provide accurate contact information and delivery details when placing your order.

Order Changes: Any changes to your order, including colors, inclusions, or deductions, must be made within 1 day prior to delivery.

Cancellation Policy: Reserved orders cannot be canceled within 3 days prior to the delivery schedule. Orders placed beyond the 3-day reservation period can be canceled with a 10% cancellation fee.

Inspection and Acceptance: It is your responsibility to inspect the furniture upon delivery and report any issues promptly. By accepting the delivery, you acknowledge that you have inspected the furniture and are satisfied with its condition.

VII. General Provisions

Disclaimers: Product availability is subject to change, pricing errors may be corrected, and third-party links are not the responsibility of Mione Sofa Furniture Shop.

Limitations of Liability: Mione Sofa Furniture Shop is not liable for any indirect or consequential damages arising from the use of our products or services. Our liability is limited to the cost of the purchased furniture.

Dispute Resolution: In the event of a dispute, both parties will collaboratively search and choose a mediator/arbitrator to facilitate a fair and impartial resolution. You can initiate a dispute by contacting Mione Sofa Furniture Shop customer service.

VIII. Privacy Policy

Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

IX. Contact Information

For any questions or concerns, please contact our customer service team at [insert contact details, e.g., email address, phone number].

X. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines.

XI. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Mione Sofa Furniture Shop regarding your use of our website and the purchase of our products.

XII. Amendments

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically. Your continued use of our website following any changes constitutes your acceptance of the revised Terms and Conditions.

By using our website and placing an order, you agree to be bound by these Terms and Conditions.